Returns & Refund Policy

30 DAY POLICY FOR PURPX.COM PURCHASES
Return of non-defective, open or used items are not applicable for replacement or a refund. If you are entitled to a refund, it will be issued by PURPX when the item is received by our fulfillment center in satisfactory condition.

Unopened or unused items may receive a full refund or store credit if returned within 30 days of receiving the package. Packages may take up to 25 days to be returned to our fulfillment center. Once the item is received by our fulfillment center staff, it may take up to 10 business days for the return to be fully processed.

You are required to return all items at your own expense. Defective, damaged or incorrect items will be refunded with full shipping cost included, as well as any Import Fees Deposit at the time your return is processed. A prepaid shipping label will be provided for damaged or defective items. However, we reserve the right to refuse additional shipping costs at our discretion.

The length of time for a refund to appear after the return has been initiated is dependent upon your designated financial institution and can take up to 3 to 5 business days or more. International refunds may take longer to process and could take as long as 30 days to receive the refund.

PURPX is not responsible for bank refund issues. If your bank necessitates further information, we will be able to provide you with it for them.

PURPX is not responsible for refunds to a Prepaid Debit/Credit Card. In the event that the cardholder is no longer in possession of the aforementioned card, please contact the card issuing company to assist you in receiving any refunds.

PURPX.COM HOLIDAY RETURN POLICY
Any items shipped by PURPX.COM to you between November 1st and December 31st may be returned through January 31st of the following year for a full refund.

If you have any more questions about the PURPX return/refund process, feel free to contact us via the “Contact Us” page or email us at [email protected]